CANCELLATION, RETURN & REFUND POLICY:

Return Policy Conditionally as Follows-
  • We offer three days replacement guarantee subject to the presence of an intact box and packet of any physical product. Moreover, if the product does not match with the information given on the website, if it is damaged or broken, if any part of the product is less, the customer can return it.
  • The product should be thoroughly checked while receiving it from the deliveryman. If it matches our return policy, it can be refunded immediately. Or you have to complain within 24 hours of receiving the product.
  • Perishable products, live products, products that match the information on the website but are not liked, products that do not have a warranty / guarantee, products that have been opened from the packet / box will not be returnable.
    • Refund Policy
  • If the order is canceled for any reason after payment of the price of the goods, the price of the goods can be refunded conditionally.
  • If the company cancels the order due to insufficiency of the product, the price of the product is fully refundable.
  • If the order is canceled due to the customer's disability, the transaction charge or indemnity will be deducted and the rest will be refunded.
  • If the refundable amount is less than Tk 50, it will be refunded through mobile recharge.
  • If the amount of refundable money is between 50-500 Taka, it will be refunded through bKash / Rocket / Nagad Mobile Wallet. And If it is more than 500 Taka, it will be refunded through bank account.

    • CANCELLATION:

  • If no ordered product is in stock, the company may take up to 30 days at reasonable cause to negotiate with the customer. If the negotiations are not fruitful then both party can cancel the order.
  • The authority has the power to cancel the ordered goods for non- compliance or for any other reason.
  • If the customer is unable to accept the product due to logical reasons, he can cancel the order during re-confirmation.
  • The customer can cancel the order if fails to deliver the product in due time without logical reason.